Kazi Humira Haque

Support Officer

humirahaque2018@gmail.com

01746565019 / +8801720901785

Ekushya Melody, 4th Floor, 14/12, Block B, Babor Road, Mohammadpur, Dhaka

CAREER OBJECTIVE

Professional Support Officer with valuable experience in digital marketing, web development, content writing, data entry, and web research. Committed to providing exceptional customer support and technical assistance with on-time delivery and 100% quality assurance. Skilled in troubleshooting, client communication, and multi-channel support services. Dedicated to helping organizations achieve their goals through efficient support operations and customer satisfaction excellence.

PROFESSIONAL EXPERIENCE

Ezydream Ltd / Support Officer

January 2023 - Present

Provided comprehensive technical support and customer service to clients across multiple communication channels including email, phone, and live chat
Managed customer inquiries, troubleshooting technical issues, and resolving support tickets with 95% customer satisfaction rate
Conducted data entry, web research, and content management tasks to support various business operations and client requirements
Collaborated with development teams to identify and resolve software bugs, system issues, and user experience problems
Created and maintained comprehensive documentation, user guides, and FAQ resources to improve customer self-service capabilities
Implemented digital marketing support activities including SEO optimization, content writing, and social media management
Monitored system performance, generated reports, and provided insights to management for continuous improvement initiatives
Trained new support team members and established best practices for customer service excellence and technical support procedures
Managed escalated customer cases and worked closely with senior management to ensure timely resolution of complex issues
Utilized CRM systems and support tools to track customer interactions, maintain service quality, and improve response times

ACADEMIC QUALIFICATION

American International University-Bangladesh

2015

Master of Engineering in Electrical & Electronic Engineering

Completed advanced engineering degree with CGPA: 3.35 out of 4.00
Specialized in electrical systems, electronics, and engineering management
Developed strong analytical and problem-solving skills

Stamford University Bangladesh

2012

Bachelor of Engineering in Electrical & Electronic Engineering

Graduated with honors, CGPA: 3.64 out of 4.00
Comprehensive study in electrical engineering principles and applications
Strong foundation in technical problem-solving and system analysis

Brahmanbaria Govt. Girls College

2007

Higher Secondary Certificate (HSC) - Science

CGPA: 4.7 out of 5.00

Sabera Sobhan Govt. Girls High School

2005

Secondary School Certificate (SSC) - Science

CGPA: 4.63 out of 5.00

TRAINING & PROFESSIONAL DEVELOPMENT

Complete Website Development Course

Programming Hero, Banani Dhaka (2022) - 6 months

Comprehensive training in HTML, CSS, JavaScript, MongoDB, and React.js for full-stack web development.

Complete Digital Marketing Course

Samaira Skill Development & Technical Institute, Dhaka (2022) - 1 year

Extensive training in SEO, Facebook advertising, Instagram marketing, Pinterest marketing, Twitter marketing, and Google Analytics.

Landing Page Designer Course

Mpro Academy, Satkhira (2022) - 3 months

Specialized training in Unbounce landing page design and conversion optimization techniques.

Professional Digital Marketer Certification

Samaira Skill Development & Technical Institute (March 2023 - July 2023)

Advanced certification in professional digital marketing strategies and implementation.

TECHNICAL SKILLS & SPECIALIZATIONS

Support & Customer Service

• Technical Support & Troubleshooting
• Customer Relationship Management
• Multi-channel Communication
• Issue Resolution & Escalation

Digital Marketing

• SEO & Search Engine Marketing
• Social Media Marketing (SMM)
• Content Strategy & Writing
• Google Analytics & Reporting

Web Technologies

• HTML, CSS, JavaScript
• React.js & MongoDB
• WordPress Management
• Landing Page Design

Data Management

• Data Entry & Processing
• Web Research & Analysis
• Database Management
• Report Generation

Professional Skills

• Project Management
• Team Collaboration
• Documentation & Training
• Quality Assurance

Tools & Software

• CRM Systems
• Support Ticketing Systems
• Microsoft Office Suite
• Unbounce & Design Tools

LANGUAGE PROFICIENCY

English

Reading: Medium
Writing: Medium
Speaking: Medium

Bangla

Native Language
Fluent in all aspects

PERSONAL DETAILS

Personal Information

• Date of Birth: 30 September 1990
• Gender: Female
• Marital Status: Married
• Nationality: Bangladeshi

Family Background

• Father: Late Major Kazi Mominul Haque
• Mother: Syeda Shahera Momin
• Religion: Islam
• Current Location: Dhaka

REFERENCES

Tauqeer Ahmad

Senior Principal Officer

Agrani Bank Limited

Mobile: 01819638408

Address: 14/12, Block-B, Babor Road, Mohammadpur, Dhaka

Relation: Relative

Kazi Firoz Ahmed

Assistant Professor