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Terms & Conditions

Comprehensive legal framework for EZYDREAM ERP software usage

v2.1
Current Version
Jan 15, 2024
Last Updated
4 Sections
Main Categories
~15 min
Reading Time

Usage Agreement

Software license, subscription terms, and renewal processes

  • • Non-exclusive software license
  • • Monthly/Annual billing cycles
  • • Automatic renewal process
  • • User responsibilities

Liability

Limitations, responsibilities, and service commitments

  • • Liability cap: 12 months fees
  • • 99.9% uptime guarantee
  • • Excluded damages defined
  • • Service level commitments

Intellectual Property

Ownership rights for software and customer data

  • • EZYDREAM owns software IP
  • • Customer owns their data
  • • Usage restrictions apply
  • • Data export rights

Termination

Cancellation procedures and refund policies

  • • Multiple cancellation methods
  • • 30-day money back guarantee
  • • Pro-rated refunds available
  • • 90-day data retention

Usage Agreement

Terms governing your use of EZYDREAM ERP software

Software License

EZYDREAM grants you a limited, non-exclusive, non-transferable license to use our ERP software during your subscription period.

Includes:

  • • Software access & updates
  • • Technical documentation
  • • Customer support
  • • Data backup services

Restrictions:

  • • No reverse engineering
  • • No redistribution
  • • No unauthorized access
  • • No exceeding user limits

User Responsibilities

Security

Maintain credential confidentiality and implement access controls

Compliance

Follow applicable laws and use software for lawful purposes only

Data Management

Ensure data accuracy and maintain regular backups

Subscription & Billing

Monthly
Same date billing
Annual
15% discount
Enterprise
Custom terms

Payment Terms

  • • Due within 30 days of invoice
  • • Late fees: 1.5% per month
  • • 60 days notice for price changes
  • • All fees in USD unless specified

Renewal Process

30

Days Before

Renewal notification with pricing details

7

Days Before

Final reminder with cancellation options

0

Renewal Date

Automatic billing and service continuation

Liability & Limitations

Understanding our responsibilities and liability limitations

Liability Cap

$10,000
or 12 months fees
(whichever is greater)

Excluded Damages:

  • • Indirect or consequential damages
  • • Loss of profits or revenue
  • • Data loss from user error
  • • Third-party integration issues

Our Commitments

Uptime 99.9%
Backups Daily
Security SOC 2
Support 24/7

Important Notes

Warranty Disclaimer

Software provided "as is" without warranties of any kind. No guarantee of uninterrupted or error-free operation.

Force Majeure

Not liable for delays due to circumstances beyond reasonable control (natural disasters, etc.).

Claim Process

Contact support within 30 days with detailed documentation for any liability claims.

Intellectual Property Rights

Ownership clarification for software and customer data

EZYDREAM Owns

Software

Source code, algorithms, architecture

Branding

Trademarks, logos, marketing materials

Content

Documentation, training materials

Prohibited Activities

Technical:

  • • Reverse engineering
  • • Creating derivative works
  • • Removing copyright notices
  • • Unauthorized system access

Commercial:

  • • Reselling or sublicensing
  • • Using trademarks
  • • Creating competing products
  • • Sharing credentials

You Own Your Data

Your Data Includes:

  • • Customer and vendor information
  • • Financial records and transactions
  • • Employee and HR data
  • • Inventory and product information
  • • Reports and configurations

Your Rights:

  • • Export data anytime (CSV, XML, JSON)
  • • No additional export fees
  • • 90-day grace period after cancellation
  • • Request immediate data deletion

Custom Development

Shared Ownership

Custom features may have joint IP rights as agreed

Usage Rights

Perpetual usage rights survive subscription termination

Improvements

General improvements may be added to standard platform

Termination Policy

Cancellation procedures and refund policies

How to Cancel

Dashboard

Self-service 24/7

Email

support@ezydream.com

Phone

Business hours

Live Chat

Instant assistance

Notice Requirements:

  • • Monthly: No notice required
  • • Annual: 30 days notice
  • • Enterprise: 60 days notice

Refund Policy

30 Days
Money Back Guarantee
New customers only

Pro-Rated Refunds:

  • • Annual plans cancelled mid-term
  • • Calculated from cancellation date
  • • Processed in 5-10 business days
  • • Returned to original payment method

Non-Refundable:

  • • Setup and implementation fees
  • • Custom development work
  • • Training and consulting
  • • Third-party integration costs

Data Handling

Timeline After Cancellation:

30
Days: Read-only access
90
Days: Export only
91+
Days: Permanent deletion

Export Options:

  • • Multiple formats (CSV, XML, JSON)
  • • Complete data package available
  • • API access for automation
  • • Migration assistance provided

Security:

  • • Data remains encrypted
  • • Secure deletion methods used
  • • Deletion certificates available
  • • GDPR compliance maintained

Questions About These Terms?

Our legal and support teams are here to help clarify any aspects of our terms and conditions.